Professional Summary
Operator and general manager, P&Ls from $5M to $25M across restoration, construction, remodeling, and payments. Adjusted EBITDA from negative 26% to positive 14% in four months, $925K of annualized operating cost removed in two quarters, and two divisions launched from zero to $5.2M.
Professional Experience
General Manager · Spartan Emergency Water Removal
Feb 2026 – Aug 2026
PE-backed water mitigation, restoration, and reconstruction platform operating across the Mid-Atlantic.
- Owned a $25M+ P&L and six direct reports with full accountability for operations, sales, field safety, and regulatory compliance, running 150 to 200 concurrent projects.
- Took adjusted EBITDA from negative 26% in the first month to positive 14% by April, against a 3% plan.
- Removed $925,499 of annualized operating cost in two quarters and identified a further $299,895, against a $6,018,453 controllable base.
- Grew invoiced revenue 54.8% and reconstruction throughput 140% in three months, reversing a five-month slide.
- Delivered 32% reconstruction gross margin against a 25% quarterly target.
- Moved organic lead share from 53.9% to 87.8% against a 70% target while lifting online lead volume 63.4%, reducing dependence on carrier and third-party administrator program economics.
- Cut subcontractor spend more than 60%, from a peak above $800K per month to a $265K to $325K range, through competitive bidding and vendor accountability.
- Rebuilt deposit collection from 31.1% to 91.4% of sold jobs and cut the open collections backlog from 42 jobs a month to three.
- Authored a 16-chapter, 47-procedure standard operating procedure book and ran a 31-KPI leadership scorecard gating bonus and commission eligibility on documented attainment.
- Right-sized the organization 42%, from 64 to 37, taking 24 of 27 reductions out of overhead while protecting field capacity.
Operating Executive · Guardian Restoration Partners
Feb 2026 – Aug 2026
PE-backed disaster restoration platform consolidating the Mid-Atlantic market. Concurrent with the general manager role above.
- Directed a brand integration into the platform identity, standing up the new legal entity and executing the logo, signage, and digital asset conversion.
- Reported fleet, occupancy, and operating expense data into platform-wide 13-week cash flow forecasting across a multi-entity portfolio.
Director of Operations · Biringer Builders
Jan 2025 – Feb 2026
Design-build firm delivering luxury custom estates and high-end commercial projects.
- Managed the divisional P&L and annual budget, implementing procurement strategies that drove a 15% reduction in material costs.
- Traced an 8% labor overage to a broken field inventory staging process and rebuilt it, dropping labor costs 11% the following month with no layoffs.
- Deployed a regional cloud-based management system, reducing process delays 10% and cutting administrative hours 15% per week.
- Rebuilt the safety program and enforced protocol compliance, producing a documented 98% reduction in on-site incidents.
- Led a multi-level team of 77 personnel, improving employee retention 20% within the first 90 days.
General Manager · Mark Franko Custom Building
Apr 2023 – Mar 2025
Construction firm executing complex high-end commercial and luxury residential renovations.
- Orchestrated a financial turnaround for a $15M+ portfolio, driving a 24% increase in annual revenue while expanding profit margins 11%.
- Enhanced operational efficiency 28% through workflow analysis and technology integration, reducing rework and improving turnaround times.
- Reduced days sales outstanding 15% through improved billing workflows and cash flow management.
- Managed execution of 50+ projects at $500K to $2.5M, achieving 98% on-time delivery through significant supply chain disruption.
- Mentored a leadership team of 18 project managers, establishing a development program that produced zero attrition among key leadership during the turnaround.
Transition: joined Biringer Builders in January 2025 while completing the wind-down of active projects through March 2025.
Senior Manager, Business Operations & Strategy · The Pinnacle Group
Apr 2019 – Jun 2023
Exterior remodeling firm scaling insurance restoration, solar energy, and home renovation lines.
- Launched the insurance restoration and solar divisions, generating $5.2M in combined new revenue from zero within the first 18 months, $3.8M insurance and $1.4M solar.
- Led firm-wide resource planning, aligning human capital and budgets with project schedules to realize a 26% revenue increase and a 12% cost reduction.
- Authored production and sales standard operating procedures, reducing new-hire onboarding time 40% and standardizing performance across multiple sites.
- Led multi-level teams of 72 personnel to a 95% project completion rate against aggressive timelines.
Transition: joined Mark Franko Custom Building in April 2023 while completing handover of divisional operations through June 2023.
National Director of Sales & Operations · Versatile Merchant Solutions
Sep 2017 – Apr 2019
Payment processing company delivering merchant solutions to a national client base.
- Scaled a regional merchant services company to national coverage across more than 20 states with no additional funding, building the sales and operations structure behind the expansion.
- Converted the existing lead generation call center into a recruiting engine, growing the sales force 150% and cutting time to hire from 28 days to 18 with 92% new-hire retention.
Legal Operations & Compliance Manager · Army National Guard
Sep 2006 – Sep 2017
Eleven years in legal operations and compliance, including three deployments.
- Directed executive-level governance for a 25-member team, maintaining 100% adherence to federal regulations and risk mitigation protocols.
- Managed complex legal matters and conflict resolution, achieving a 95% success rate in resolving escalated concerns.
- Reduced legal processing time 25% through process improvement and the integration of new case management technology.
- Developed and deployed risk management training curriculums that improved team readiness and efficiency 20%.
- As Talent Acquisition & Retention Manager, concurrent Aug 2012 to Aug 2015, executed full-cycle recruitment for 51+ specialized personnel and cut time-to-hire 30%.
Core Competencies
P&L management · Multi-site operations · Turnaround management · Margin and cost control · Standard operating procedure architecture · KPI scorecards and performance management · 13-week cash flow forecasting · Estimating and change order governance · Procurement and vendor management · Field safety and regulatory compliance · Sales leadership · Procore, Buildertrend, Bluebeam, Salesforce
Education & Certifications
Master of Business Administration · Trident University International
Bachelor of Science, Criminal Justice · Allied American University
Agile Project Leadership Professional · OSHA 30 · OSHA 10